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Refund Policy

Last Updated: 1st March 2025

1. Introduction
Oliver Charles Coaching and Consultancy LTD (“we,” “us,” or “our”) is committed to providing high-quality life coaching and business coaching services, both online and in person, as well as workshops, talks, events, and online courses. This Refund Policy outlines the terms under which refunds may be issued.

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2. Life & Business Coaching (Online & In-Person)

  • One-to-One Coaching: Cancellations made at least 48 hours before a scheduled session are eligible for a full refund or rescheduling at no extra cost. Cancellations made within 48 hours are non-refundable.

  • Coaching Packages: Refunds are available within 14 days of purchase, provided no sessions have been attended. If sessions have commenced, refunds will be calculated on a pro-rata basis, deducting the full price of used sessions.

  • No-Shows: If a client fails to attend a scheduled session without prior notice, the session is considered used and is non-refundable.

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3. Workshops, Talks & Events

  • Cancellations made 2 days or more before the event: Eligible for a full refund.

  • Cancellations made within 2 days of the event: Non-refundable.

  • Event Cancellations by Us: If we cancel or reschedule an event, you will be offered the choice of a full refund or a transfer to a future event.

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4. Online Courses

  • Refunds are available within 14 days of purchase, provided that the course has not been accessed.

  • If any part of the course has been accessed, no refund will be issued.

  • If technical issues prevent access to the course, we will work to resolve the issue or provide a refund if necessary.

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5. Exceptional Circumstances
Refund requests outside these terms will be considered on a case-by-case basis in exceptional circumstances, such as medical emergencies.

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6. How to Request a Refund
To request a refund, please contact us at oc@olivercharlescoaching.co.uk with your booking details and reason for the request. Refunds will be processed within 7-10 business days if approved.

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Oliver Charles Coaching and Consultancy LTD reserves the right to update this policy at any time.

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